| TECHNICAL ASSISTANCE Call us: +256 414 342 777 eMail: This email address is being protected from spambots. You need JavaScript enabled to view it. Customer support is one of our best strengths. Our customers know they can count on the After Sales Service team to provide maximum support and commitment in finding the quickest solution to a genset problem. The team has a pool of resources – transportation means, spare parts, highly qualified technicians and a widespread network of service centres in Italy and abroad – that allows quick and...  |
| CHECKS AND TESTS After the production process, each Visa unit is subject to a load test which is carried out in our modern test bay according to quality procedure PO751-01. Our customers and partners often attend a FAT (Factory Acceptance Test), where genset functions are verified according to the technical specification requested, in the safety of the test bay control room. If you are interested in organising or attending a FAT, contact a Visa sales manager.  |
| "TAILOR MADE" SOLUTIONS Requests received for Tailor made solutions are given full support from the get go in Visa. The customer’s every need is taken into account and analysed by our engineering team who develops proposals and solutions quickly thanks to the SIX SIGMA methodology adopted by the Sales and Technical teams. Niletrac offers its customers a free service with regards to helping choose suitable product for the client’s application, sizing the genset, accessories and equipment required and...  |
| TRAINING COURSES We regularly organises training courses; this is one of our most popular initiatives that is open to technicians and distributors and is free of charge. These training courses are often done in collaboration with the College of Industrial Experts and Engineers and credits are given*. *ask Service for details The courses can be organized at our facilities or at an external location. The speakers are specialists in their field and deal with norms and regulatory aspects...  |
| TURN KEY ISTALLATION For this activity, Visa prefers to cooperate with the client’s installer directly providing technical and logistical support (labour and means) from the plant design phase to sizing the concrete plinth to the necessary documentation required at the building site, ex. POS, DURC etc. (valid for Italy only). Upon request, Niletrac is able to provide start up services*. The company has the credentials necessary to effect turn key installations and start up as well as issuing...  |
| LOGISTICS AND CUSTOMS In seeking to provide better service, the Logistics Dept is available to organise transport services overland and overseas. Niletrac uses its own vehicles and drivers or cooperates with trusted freight forwarders offering competitive pricing, punctuality and safety according to Incoterms 2010 agreed with the customer. For years, Visa has been certified AEO (Authorized Economic Operator, number IT AEOC 10 0194). Visa has also achieved the status of Domestic Customs operator at...  |
